Shipping Conditions

In today's fast-paced world, efficient and prompt delivery of products is crucial for customer satisfaction. At Discount Dealz, we prioritize fast delivery to ensure a seamless shopping experience for our valued customers. With a well-established logistics network and reliable courier partners, we strive to bring you unparalleled convenience and peace of mind.

Shipping Options and Courier Companies

To expedite the shipping process, we maintain a comprehensive inventory, ready to be dispatched from our warehouse in Wynberg Sandton. Unless a product is marked as a pre-order, we ensure that it is in stock and ready for immediate shipment. We collaborate with reputable courier companies to handle the transportation of your orders. Some of the courier services we utilize include:

  1. Courier It
  2. Dawn Wing
  3. Courier Guy
  4. Aramex
  5. Fastway
  6. Internet Express
  7. SNN Couriers

Transparent and Affordable Delivery Charges

We understand the importance of transparent pricing and affordability. For customers residing in Gauteng, our delivery courier fees for door-to-door service are levied at a nominal rate of R69.00. For customers in all other areas, the delivery courier fees are R99.00, ensuring that our fast delivery service is accessible to customers across South Africa.

Efficient Order Handling Process

Once we receive your payment, we initiate the order handling process promptly. Our dedicated team ensures that every order is meticulously inspected for quality before processing. We aim to complete the handling of your order within 24 working hours, ensuring a swift transition from the placement of your order to its fulfillment.

Estimated Delivery Timeframes

We understand that knowing the estimated delivery time is essential for planning and managing your expectations. Here are the estimated delivery timeframes based on the shipping destination:

  1. Gauteng: 2 to 3 working days
  2. Major Cities/Towns: 3 to 5 working days
  3. Remote Areas: 5 to 7 working days

By providing these estimated timeframes, we aim to provide you with a clear understanding of when you can expect to receive your order.

Order & Collect: A Convenient Alternative

Apart from our standard delivery service, we also offer an 'Order & Collect' option, which provides additional benefits for customers who prefer a more personalized experience. Here are some reasons why you might want to consider 'Order & Collect':

1. Convenience: 'Order & Collect' offers a convenient way to make purchases, especially for those who are short on time or prefer not to browse through a physical store. By placing your order online or via phone, you can easily pick it up from our store at a time that suits you.

2. Contactless Transactions: In today's health-conscious climate, minimizing contact with others is crucial. 'Order & Collect' allows for contactless transactions, reducing the risk of spreading or contracting illnesses. This method is particularly valuable during the COVID-19 pandemic and beneficial for individuals with compromised immune systems or other health concerns.

3. Avoiding Wait Times: By using 'Order & Collect,' you can avoid long wait times that often accompany in-store purchases. This becomes particularly advantageous during peak shopping periods when stores tend to be crowded, resulting in lengthy queues.

4. No Shipping Fees and Prompt Availability: With 'Order & Collect,' you eliminate shipping fees and the waiting time associated with courier deliveries. The products you desire are readily available for pickup, ensuring a prompt and hassle-free experience.

5. Speed and Efficiency: 'Order & Collect' transactions are processed swiftly and efficiently, allowing you to complete your visit to our store in a timely manner.

6. Personalization: At Discount Dealz, we understand the value of a personalized shopping experience. With our 'Order & Collect' model, you have the opportunity to customize your order according to your preferences. You can select specific items, choose customizations, specify pickup times, or even request additional details for your order. We strive to cater to your unique needs and provide an exceptional level of personalization.

Effortless Order & Collection Process

Once your payment has been cleared, we kindly request that you make arrangements with our office for collection. Our collection process is designed to be seamless and hassle-free, ensuring your convenience. Please note the following important details:

  1. Collection hours: Collections can be made between 8:30 am and 5:00 pm from Monday to Friday. If you require a collection during the weekend, please make prior arrangements with our office.

  2. Collection address: Our warehouse is located on the 2nd floor of Delpark House, situated at 77 5th Street, Wynberg, Sandton, Johannesburg, 2090, South Africa.

  3. Collection confirmation: You will receive an email notification confirming the availability of your collection. Please ensure that you have received this confirmation before proceeding with the collection process.

  4. Walk-ins: We also welcome walk-in customers at our warehouse located at Delpark House, 2nd Floor, 77 5th Street, Wynberg, Sandton, Johannesburg, 2090. Our team will be ready to assist you during our operating hours.

Customer Support and Communication

At Discount Dealz, we prioritize excellent customer service. In the event of any delays or queries related to your delivery, we encourage you to reach out to our office at 011 048 2402. Alternatively, you can contact the respective courier company, providing them with the relevant tracking number. For general inquiries, feel free to email us at info@discountdealz.co.za. We are committed to promptly addressing your concerns and ensuring your satisfaction.